🔒 Data Protection & Privacy

Exbet Privacy Policy — Your Data, Protected

At exbet, we take your privacy seriously. This policy explains exactly what personal data we collect from Bangladesh players, why we collect it, how we use it, and what rights you have over your own information. We've written this in plain language — no legal maze, no hidden surprises.

Last Updated: January 2025
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Encrypted
All data in transit
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Never Sold
Your data stays yours
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10 Sections
Full transparency
Your Rights
Access, edit, delete

How Exbet Keeps Your Privacy Safe

Six core privacy commitments every exbet player in Bangladesh should know about.

End-to-End Encryption

Every piece of data you send to exbet — from your login credentials to your payment details — is encrypted using industry-standard TLS protocols. Your information is unreadable to anyone intercepting it in transit between your device and our servers.

We Never Sell Your Data

Exbet does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate your account, process transactions, and comply with legal obligations. That's it — nothing more.

You Control Your Data

Exbet gives you the right to access, correct, and delete your personal data at any time. You can request a full copy of the data we hold about you, ask us to correct inaccuracies, or request deletion of your account and associated data by contacting our support team.

Secure Data Storage

Player data stored on exbet's servers is protected by multiple layers of security including access controls, encryption at rest, and regular security audits. Only authorised exbet personnel with a legitimate operational need can access your account data.

Marketing Opt-Out Anytime

If you've opted in to receive promotional emails or SMS from exbet, you can unsubscribe at any time. Every marketing message we send includes an unsubscribe link. You can also manage your communication preferences directly from your account settings.

Defined Retention Periods

Exbet does not keep your data indefinitely. We retain account data for as long as your account is active and for a defined period after closure as required by our licensing and legal obligations. Once the retention period expires, your data is securely deleted.

Summary: Exbet collects only the data needed to run your account and keep the platform secure. We never sell your information. You have the right to access, correct, or delete your data at any time. If you have questions, email us at [email protected].

01 Who We Are

Exbet ("we", "us", "our") operates the online gaming platform available at https://exbet.live. We are the data controller responsible for the personal information collected through the exbet platform. This Privacy Policy applies to all users of exbet, including registered players and visitors who browse the site without creating an account.

If you have any questions about this Privacy Policy or about how exbet handles your personal data, you can contact our privacy team at any time by emailing [email protected]. We aim to respond to all privacy-related enquiries within 48 hours.

Data Controller: Exbet — https://exbet.live — [email protected]. All privacy requests, data access requests, and deletion requests should be directed to this email address.

02 Data We Collect

Exbet collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with the site. We only collect data that is necessary for the purposes described in this Privacy Policy.

The following table summarises the categories of personal data exbet collects:

Data Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, verification process
Contact Data Email address, phone number Registration form, account settings
Financial Data bKash/Nagad number, transaction history Deposit and withdrawal requests
Technical Data IP address, device type, browser, OS Automatically via cookies and server logs
Usage Data Pages visited, games played, session duration Automatically via analytics tools
Communications Data Support chat logs, email correspondence When you contact exbet support
Verification Documents ID card scan, selfie for KYC Submitted during account verification

Exbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulation. We do not collect data from children under the age of 18.

03 How We Use Your Data

Exbet uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Here is how we use each category of data:

  • Account Management: Your identity and contact data is used to create and manage your exbet account, verify your identity, and communicate with you about your account.
  • Transaction Processing: Your financial data is used to process deposits and withdrawals, verify payment sources, and maintain accurate transaction records.
  • Security and Fraud Prevention: Technical data and usage data is used to detect and prevent fraudulent activity, protect the integrity of the platform, and ensure account security.
  • Legal Compliance: Exbet is required by its licensing obligations to collect and retain certain data for anti-money laundering (AML) and know-your-customer (KYC) compliance purposes.
  • Platform Improvement: Anonymised usage data helps us understand how players interact with exbet so we can improve the platform, fix issues, and develop new features.
  • Marketing Communications: If you have opted in, we use your contact data to send you promotional offers, bonus notifications, and platform updates. You can opt out at any time.
  • Responsible Gaming: We use gameplay data to monitor for signs of problem gambling and to apply responsible gaming tools where appropriate.

No Profiling for Third Parties: Exbet does not use your personal data to build profiles that are sold to or shared with third-party advertisers. Any profiling we do is strictly for internal purposes such as personalising your exbet experience and responsible gaming monitoring.

04 Legal Basis for Processing

Exbet processes your personal data on one or more of the following legal bases, depending on the specific purpose:

  • Contract Performance: Processing your data is necessary to fulfil our contractual obligations to you as a registered exbet player — including operating your account, processing transactions, and providing access to games.
  • Legal Obligation: Exbet is required by law and by the conditions of its gaming licence to collect and retain certain data, including identity verification documents and transaction records.
  • Legitimate Interests: We process some data on the basis of our legitimate interests, such as fraud prevention, platform security, and improving the exbet service. We always balance these interests against your privacy rights.
  • Consent: Where we rely on your consent — for example, to send you marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Sharing Your Data

Exbet does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely and in accordance with applicable data protection laws.

  • Payment Processors: We share financial data with bKash, Nagad, Rocket, and banking partners to process your deposits and withdrawals. These providers receive only the data necessary to complete the transaction.
  • Identity Verification Providers: During the KYC process, your identity documents may be shared with a third-party verification service. These providers are bound by strict data processing agreements.
  • Regulatory Authorities: Exbet may be required to share account data with regulatory bodies, law enforcement agencies, or courts when required by a valid legal request or as part of our licensing obligations.
  • Technology Partners: We use third-party services for platform hosting, analytics, and customer support. These partners process data on our behalf and are not permitted to use it for their own purposes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

Third-Party Agreements: Every third party that processes data on behalf of exbet is required to sign a data processing agreement that obligates them to protect your data, use it only for the specified purpose, and delete it when no longer needed.

06 Cookies & Tracking

Exbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit exbet.

We use the following types of cookies:

  • Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
  • Analytics Cookies: Help us understand how players navigate exbet — which pages are most visited, where players drop off, and how long sessions last. This data is aggregated and anonymised.
  • Preference Cookies: Remember your settings such as language preference and display options so you don't have to set them every time you visit.
  • Marketing Cookies: Used only if you have consented to receive personalised promotions. These cookies help us show you relevant offers based on your activity on exbet.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the exbet platform. For full details on the cookies we use, refer to our cookie settings panel accessible from the footer of the site.

07 Data Retention

Exbet retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary depending on the type of data and the legal or regulatory requirements that apply.

  • Account Data: Retained for the duration of your account and for five years after account closure, as required by our licensing obligations.
  • Transaction Records: Retained for seven years after the transaction date in compliance with financial record-keeping requirements.
  • Identity Verification Documents: Retained for five years after account closure or as required by applicable AML regulations.
  • Support Communications: Retained for two years after the last interaction, unless the communication relates to an ongoing dispute or legal matter.
  • Analytics Data: Anonymised usage data may be retained indefinitely as it cannot be linked back to individual players.

Once the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be associated with you. You may request early deletion of your data subject to our legal retention obligations — see Section 8 for details.

08 Your Privacy Rights

As an exbet player, you have a number of rights over your personal data. Exbet is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights below, email [email protected] with the subject line "Privacy Request" and include your registered account details.

Your Data Rights at Exbet

These are the rights you hold over your personal data on the exbet platform.

Right to Access

You can request a copy of all personal data exbet holds about you. We will provide this within 30 days of your request, free of charge, in a readable format.

Right to Rectification

If any of the data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Most account details can be updated directly in your account settings.

Right to Erasure

You can request deletion of your personal data. We will honour this request where we are not legally required to retain the data. Some data must be kept for regulatory compliance.

Right to Restrict Processing

You can ask exbet to restrict how we use your data in certain circumstances — for example, while a dispute is being resolved or while you verify the accuracy of data we hold.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider where technically feasible.

Right to Object

You can object to exbet processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests where you feel your rights override ours.

09 Data Security

Exbet takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

  • TLS Encryption: All data transmitted between your device and exbet's servers is encrypted using Transport Layer Security (TLS). This prevents interception of your data in transit.
  • Encryption at Rest: Sensitive data stored on exbet's servers — including payment information and identity documents — is encrypted at rest using AES-256 encryption.
  • Access Controls: Access to player data within exbet is restricted on a need-to-know basis. Staff members can only access the data required to perform their specific role.
  • Regular Security Audits: Exbet conducts regular internal and third-party security audits to identify and address vulnerabilities in our systems.
  • Two-Factor Authentication: We strongly recommend enabling two-factor authentication on your exbet account for an additional layer of security. This can be activated from your account security settings.
  • Breach Response: In the unlikely event of a data breach that affects your personal data, exbet will notify you and the relevant regulatory authority within 72 hours of becoming aware of the breach, as required by applicable law.

Your Role in Security: While exbet takes every reasonable step to protect your data, you also play a role. Use a strong, unique password for your exbet account, never share your login credentials, and contact support immediately if you suspect unauthorised access to your account.

10 Policy Updates & Contact

Exbet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players by email and display a prominent notice on the exbet platform.

The date at the top of this page indicates when the policy was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how exbet protects your personal data. Your continued use of exbet after a policy update constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how exbet handles your personal data, please get in touch with our privacy team. We are committed to resolving all privacy-related enquiries fairly and promptly.

Contact Our Privacy Team: Email [email protected] with the subject line "Privacy Enquiry". Include your registered account email address and a clear description of your question or request. We aim to respond within 48 hours on business days.

For concerns that cannot be resolved directly with exbet, you have the right to escalate your complaint to the relevant data protection authority or regulatory body in your jurisdiction.

🎰 Play with Confidence on Exbet

Your Privacy is Protected — Now Let's Play

Now that you know exactly how exbet handles your data, you can play with complete peace of mind. Register your free account in under two minutes, deposit from ৳50 via bKash or Nagad, and enjoy 200+ certified fair games — all on a platform that puts your privacy first.